Shipping + Returns
Returns + Exchanges
Sale items are final sale.
Regular merchandise can be easily returned or exchanged for store credit.
To return/exchange regular merchandise:
Call or email for return authorization within 24 hours of receipt of goods. Unfortunately, we cannot honor returns without pre-authorization.
Authorized returns must be received at our Bend, OR retail shop within 14 days of return authorization and shipped back to us in the original packing, in undamaged/unused condition. You are responsible for return shipping fees.
For undamaged/ unaltered returns, you will be receive a store credit for the price of merchandise. Shipping is not refundable. Items that are damaged by your return shipper are not eligible for refund.
For exchanges, simply follow the return instructions above, telling us what items you would like instead, or if you would like us to hold a store credit for future use.
If you would to use your store credit online, let us know, we will create a code for you. This code will expire after one year.
Due to the high cost of online credit card transactions and the fact that many of our items are made to order, we are unable to accept order cancellations once an order has shipped or is in production. Please ask all questions before placing your order.